Index Company
Salesforce
9 CÈ pieces since 8 June 2026: 1 deal, 8 intel items. Newest first. All companies →
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Salesforce ships Agentforce Commerce with agents that buy and sell inside ChatGPT
On July 6 Salesforce made its Shopper, Buyer, and Merchant agents generally available, with native integration into ChatGPT and Google's AI Mode and Gemini to follow, moving retail transactions from search results into agent-mediated chat.
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Upscale AI raises $190M with Temasek aboard to wire AI clusters
Premji Invest led the Series A-1; Nvidia, Salesforce Ventures and Temasek joined, lifting the cluster-networking startup to a $2B valuation and $500M raised in 18 months.
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Google donates A2A protocol to Linux Foundation for agent interoperability
Google donated the A2A protocol to the Linux Foundation on June 23, 2025, establishing it as a vendor-neutral standard for AI agent communication across framework boundaries, with founding members including AWS, Cisco, Microsoft, Salesforce, SAP, and ServiceNow.
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Google donates A2A agent-interop protocol to Linux Foundation under neutral governance
Announced at Open Source Summit North America in June 2025, the A2A protocol became vendor-neutral in 2026 with founding members including AWS, Cisco, Microsoft, Salesforce, SAP, and ServiceNow. It enables agents to communicate across framework boundaries.
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SaaS vendors shift to outcome-based pricing as AI deflates per-seat economics
Published 18 June 2026, the report documents SaaS vendors rethinking pricing away from subscriptions toward usage- or outcome-focused structures. Intercom charges $0.99 per resolution, Zendesk $1.50 per automated resolution, Salesforce $2 per conversation.
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SaaS vendors layer AI consumption pricing atop subscriptions as 42% adopt hybrid models
Microsoft 365 Copilot ranges from $27 to $43 per user per month with additional metered messaging; Atlassian bundles 25 Rovo AI credits per user then charges $0.30 per conversation overage; Salesforce Agentforce starts at $2 per conversation, reflecting industry-wide shift to tiered-plus-usage structures as AI features decouple from seat-based economics.
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Google donates A2A protocol to Linux Foundation, forming A2A Project with AWS, Cisco, Microsoft, Salesforce, SAP, ServiceNow
On June 23, 2025, Google officially donated the A2A protocol to the Linux Foundation at Open Source Summit North America in Denver, establishing it as a vendor-neutral standard for AI agent interoperability, with founding members including Amazon Web Services, Cisco, Microsoft, Salesforce, SAP, and ServiceNow.
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Google donates Agent-to-Agent protocol to Linux Foundation with AWS, Cisco, Microsoft, Salesforce backing
Google officially donated the A2A protocol to the Linux Foundation on June 23, 2025, establishing it as a vendor-neutral standard for AI agent interoperability. Founding members include Amazon Web Services, Cisco, Microsoft, Salesforce, SAP, and ServiceNow, enabling agents to communicate across framework and organizational boundaries without single-provider lock-in.
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Gartner forecasts 40% of enterprise SaaS will use outcome-based pricing by end of 2026, up from 15% in 2024
Intercom's Fin AI Agent scaled to eight-figure ARR at 393% annualized growth charging $0.99 per resolution. Zendesk charges $1.50–$2.00 per automated resolution, Salesforce Agentforce charges $2 per conversation. Vendors are shifting anchor from IT budgets to HR budgets by pricing agents as FTE replacements at $800–$2,000 monthly.